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The odds of creating a successful business are low. Over 90% of businesses don’t survive beyond 5 years. Reputation in any business is critical. While there are many things beyond our control, in most cases we do have some control over customer satisfaction. It often comes down to taking an action that will allow the customer to walk away satisfied. If we choose to be inflexible in response to customer issues, the impact can be catastrophic to the business.…
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Posted by Joel Brookman in Make people like you, managing people, Podcasts, podcasts.
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If you want advice on getting in shape, find the most fit person in the gym and seek their counsel. If you want advice on managing people, go to the most successful companies on the planet and find out how they do it. Today we discuss lessons on leadership from Google.
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Posted by Joel Brookman in Management, managing people, podcasts, Podcasts, success.
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A critical driver of satisfaction in the workplace is the employee-management dynamic. Given the tightness of the labor market, it has become very difficult to replace good people. It’s important to take care of the people you manage. Today we discuss how to be a great boss.
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Posted by Joel Brookman in hiring, influence people, Management, managing people, podcasts, Podcasts.
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This week my manager, friend, and mentor retired. Many have called him the best manager in our industry. Today we identify those things that made him great and discuss thoughts on becoming a world class manager.…
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Posted by Joel Brookman in Management, managing people, Podcasts.
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If you are a hiring manager or business owner you should be in tune with characteristics that drive success in the workplace. Today’s episode, “If you want to be a great employee do these things” should be very insightful for you as an owner, manager, or employee.…
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Posted by Joel Brookman in Go beyond what anyone expects, Management, managing people, Podcasts, Uncategorized.
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So much of what we do in life requires us to manage others. Today we tackle the question, how can we become more efficient at managing people?…
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Posted by Joel Brookman in Management, managing people, Podcasts.
