Exceed Expectations | Joel Brookman
I arrived at the Ritz Carlton in Naples, Florida, after an exhausting day of travel. The bellman took my suitcase on the way in, and I proceeded to the front desk to check in. A very professional young woman got me registered and I proceeded straight to my room. All I could think about was getting out of the suit, putting on a pair of shorts, and relaxing. Ten minutes went by and the bellman still hadn’t arrived. I called the front desk and I asked if I could come down to pick up my bag. I explained that I was not trying to be difficult, but I was tired and just wanted to change and relax.…
