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If you want to create life-long customers, go beyond what anyone expects. Today we discuss some examples of how to do this.…
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Posted by Joel Brookman in Building Lasting Success, Exceed Expectations, Go beyond what anyone expects, Podcasts, success, win people over.
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We often see people that have had challenges in the past allow those challenges to become their story. The question becomes, does your story define who you are today? If you relinquished your story or simply moved beyond it, would it free you up to be in a better place than you are now?…
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Posted by Joel Brookman in Choose who you want to be, Exceed Expectations, overcoming limiting beliefs, Podcasts, self talk, Take Control of Your Life.
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If you want to get ahead in life you need to be proactive. Lack of initiative is stagnation.…
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Posted by Joel Brookman in Achieve Success, Exceed Expectations, Podcasts, success.
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In a business situation you need to be ready for anything. Preparation is a key driver of success.…
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Posted by Joel Brookman in Achieve Success, Exceed Expectations, Podcasts, preparation, success.
In New York City it’s difficult to walk more than a block without a Starbuck’s encounter. There is one Starbuck’s that has become a destination. Many devout coffee drinkers will pass several just to get to this one. It happens to be on Park Avenue in the first floor headquarters of JP Morgan Chase. The reason people come has nothing to do with the coffee, but everything to do with a barista known as Happy Ivy. Ivy has a wonderful, bubbly personality and always has a warm smile. She is amazing at fostering relationships.
While her personality has certainly helped her create a following, it is her dedication to making her customers feel special that creates her success: Ivy comes in every morning two hours prior to the store’s opening.…
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Posted by Joel Brookman in Building Lasting Success, Exceed Expectations, Habits create success, relationship building, win people over.